Q&A

About the Rooms

Do you have a smoking room?
We are sorry but all of our guestrooms are non-smoking.

About the Payment

Can I pay in advance?
The following methods are available. Should you need more details, please contact us directly.
・ Payment method by bank transfer
・ Payment method by card
Can I use a credit card for payment?
The following cards can be used.
VISA・MASTER・JCB・AMEX・UC・Diners・DCC
Is there a cancellation fee?
Please inform us about cancellations at least three days before arrival.
Cancellation fee depends on your room plan. Please make sure to check the information written on your plan.

Other Questions

When is check-in and check out time?
Check in starts at 2pm, and check out is until 11am.
※ Check-in time may vary depending on accommodation plan
Can children stay free of charge?
Children between ages 0 and 5 can stay free of charge if sleeping in the same bed.
Children over 6 years are charged full price.
Do you have wifi?
There is free wifi in the hotel.
Can I send my luggage to the hotel in advance?
Please send your luggage to the following address: (Please make sure to specify the dates of your stay and the guest name.)

920-0031 Ishikawa Prefecture Kanazawa Hirooka 1-3-37
D-PREMIUM KANAZAWA Front Desk
TEL:+81-76-223-6186